Flymavel Children’s Toy Store: Return Policy
Effective Date: November 27, 2024
At Flymavel, we are committed to providing high-quality children’s toys and ensuring our customers have a satisfying shopping experience. We understand that sometimes you may need to return a product, and we’ve created a straightforward return policy to make the process as easy as possible.
1. Return Eligibility
We accept returns on most items within 30 days from the date of purchase. To be eligible for a return, your item must meet the following criteria:
- Condition: The item must be unused, unwashed, and in the same condition as you received it.
- Packaging: The item must be returned in its original packaging, including any accessories, parts, or manuals.
- Proof of Purchase: A receipt or order confirmation email is required to process the return.
- Non-returnable Items: Certain items, including personalized products, clearance items, or items marked as “final sale,” are not eligible for return.
If the product is damaged or defective, please contact our customer service team immediately to initiate a return or exchange.
2. How to Return an Item
To return an item, please follow these simple steps:
- Contact Us: Reach out to our customer service team at info@flymavel.com or call us at 425-954-7625 for instructions on how to return your item.
- Pack the Item: Ensure that the item is packed securely in the original packaging to prevent damage during shipping. Include all parts, accessories, and any documents that came with the product.
- Ship the Item: Once you’ve received the return instructions, ship the item to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
3. Refunds and Exchanges
Once we receive your returned item, we will process the return and provide a refund or exchange based on your preference:
- Refund: If your return is approved, we will issue a refund to the original payment method within 5-7 business days. Please note that it may take additional time for the refund to appear on your account, depending on your payment provider.
- Exchange: If you prefer an exchange, we will ship the replacement item once we receive the returned product. The exchange process will depend on product availability.
- Shipping Costs: Shipping fees are non-refundable, except for cases where we made an error or the product is defective.
4. Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 7 days of receiving the product. We will arrange for a return, replacement, or refund at no additional cost to you. Please provide photos of the damage or defect when contacting us to expedite the process.
5. Exchanges for Size or Preference
If you wish to exchange a product for another size, color, or style, please follow the same return process. The exchange will depend on the availability of the new item, and additional shipping costs may apply.
6. International Returns
For international returns, please note that you are responsible for all return shipping costs, as well as any customs duties or taxes. If the item is being returned due to an error on our part or a defect, we will reimburse you for return shipping costs.
7. Contact Us
If you have any questions or need assistance with your return, feel free to contact us at:
- Email: info@flymavel.com
- Phone: 425-954-7625
- Street Address: 2733 Stockert Hollow Road, Seattle, Washington, United States
8. Changes to the Return Policy
We reserve the right to update or modify this Return Policy at any time. Changes will be posted on our website with an updated effective date. Please check back periodically for the latest information.
Thank you for shopping with Flymavel Children’s Toy Store. We are dedicated to providing you with quality toys and excellent customer service, and we look forward to serving you again soon!